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Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators. 

The report sought to understand how VIP portfolios are managed daily, how the tools are utilised and other key operational challenges.

Although three-quarters of respondents rated their VIP data as good or very good, 71% reported data spread across multiple systems. Half admitted sometimes making decisions with incomplete or outdated information. 

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It was found that “this group then self-reported significantly lower expenditure and harms [ … ] over the next two weeks”.  

They recommended banning direct marketing by operators and affiliates except for essential account or safety communications.

The committee also suggested a ban on inducements (free bets, sign-up bonuses) as these promotions stimulate betting activity and recruit new or lapsed customers.

About Beat The Beast Griffins Gold

Caesars Entertainment has joined the “Vegas 5-Day Sale,” slashing prices on casino hotel rooms and premium show tickets starting at just $50.

For a second year, the Las Vegas Convention & Visitors Authority (LVCVA) is organizing the city-wide “Vegas 5-Day Sale.” Officially running from today (Sept. 22) through Saturday (Sept. 26), the event for 2026 includes more than 180 limited-time offerings.

Caesars is offering rooms at its Las Vegas properties discounted by up to 60% for stays through March 2027. The Caesars Palace operator is extending the five-day promotion to 9 am PT on Tuesday, Sept. 29.